SafariFAQ’S FOR NDIS
SAFARI HEALTH CARE has an emergency out of hours support service to cover immediate issues where possible. Our Office number is available for 24-hour contact.
This does depend on which services you will be having and will be discussed with you prior to you starting your service. All the fees and charges will be according to the NDIS price guide March 2022.
You can raise a concern/make a complaint about any part of your service without fear of consequences. We value your opinion and will work with you to resolve any issues in a manner and via a communication method that best suits you. Refer to our Complaints and compliments tab for more information.
Yes, you can choose your staff. We need to ensure that they fulfil our employment criteria (such as a clear criminal history) and roster them in accordance with the Social, Community, Home Care and Disability Services Industry award.
To provide you with support services, we need to collect, hold, disclose and store your personal information. We will not disclose your information without consent, which you can change at any time.
If you have other services involved in the provision of your support, we are more than happy to work in partnership with them to help you achieve the best possible outcomes. We will be guided by you as to how much, if any, involvement you would like Safari Health Care to have with other providers or stakeholders. You determine what information about you will be shared.
Yes, you can. For more information on advocacy services please refer to https://da.org.au/and they will be able to help you find an advocate that best suits your requirements.
The easiest thing to do is to call Safari Health Care and talk to someone about how we can help you. One of our Care coordinators will be happy to come and meet with you to give you more information. If you choose to have Safari Health Care as your provider then we will work with you to develop up a support plan that meets your personal wishes and dreams.
Yes, SAFARI HEALTH CARE will support anyone currently on NDIS, who is either Plan, Self or Agency Managed. This may be people living with disability or Mental illness. If we are not able to fulfill part of the required care, we will help guide you to find another provider to share the support if needed through our Support Coordination support services.
Yes, where possible SAFARI HEALTH CARE will make every effort to assist other agencies with brokerage support.
Yes, SAFARI HEALTH CARE does support people who are on lifetime care or i-care due to a workplace accident or misadventure. Please have your insurer contact one of our coordinators to discuss how we can support you during your recovery.
